Glonary Awards

Aurelia Pollet is the Vice President of Customer Experience at CarParts.com, where she leads the transformation and optimization of the end-to-end customer journey across the company's omnichannel ecosystem operating in 7 countries. She conceptualized, designed, and launched the CarParts+ Membership program and led the implementation of shipping and product protection programs that significantly reduced support volume. Recognized by CX Network as one of the "Top 40 Future of CX Leaders 2026," her career spans Louis Vuitton and Quest Nutrition, where she built CX programs grounded in luxury service standards and data-led decision making. And these are just a few areas of her work that bring significant value and demonstrate her contribution to customer experience leadership, omnichannel journey design, and the rise of CX as a strategic growth function.