Glonary Awards

Accomplished hospitality executive with over five years of international experience driving front office operations, guest relations, and service excellence across leading hotel brands. Recognized for successfully leading and mentoring multicultural teams, optimizing departmental performance, and implementing strategic improvements that elevate guest satisfaction and operational efficiency. Supported hotel operations during major events (e.g., EXPO, conferences) by managing large group check-ins, while also increasing revenue by 10% through upselling premium rooms and promoting late check-out packages. Reduced staff turnover by 25% by fostering a positive work environment with active coaching and team-building initiatives. Led the transition to new PMS systems (Opera/OnQ) by training 20+ employees and ensuring smooth implementation. Fluent in Russian, Chinese, English, and Kazakh, with proven ability to foster cross-cultural communication and deliver personalized, world-class guest experiences. A results-oriented leader committed to continuous improvement and the highest standards of hospitality service.